Q1:What are your terms of payment？
A1:We usually accept T/T(Telegraphic Transfer) from different countries.30% advance payment,70% against B/L copy.
Q2: How can I trust you to deliver the goods on time?
A2: You can place trade assurance orders on Alibaba. Alibaba will act as the order guarantor to ensure that you will receive the goods on time.
Q3: How can I place an order for you?
A3: You can contact us through email,wechat,skype,whatsapp,we have professional sales quote you and guide you.
Q4: Are you a factory or a trader?
A4: We are a 20-year factory with our own land and factory buildings.
Q5:What should I do if I find any problems with the received goods？
A5:You can send someone you trust in China or an inspection company to inspect the goods before production is completed, and only ship if there are no issues.If any problems are found with the received goods, please inform our sales personnel in a timely manner. We will provide video instructions on how to solve the problem and also send corresponding accessories.
Q6:Can I buy one sample to check quality first?
A6:Yes,you can.Sample can send by express,but you should pay the sample fee and express fee first.When you place order above 500pcs one time,we will reback your sample fee.
Q7:Can I mix and order multiple styles at once?
A7:Yes,you can do mix order,but each product’s order quantity can’t less than 300pcs one time.
Q8:Can I use my own logo on the product and cartons？
A8:Yes,you can.But the MOQ for use your own logo is 300pcs one time.
Q9:How to delivery goods？
A9:When you confirm the order quantity of product,we will give you total CBM,then you can decide send by express,by air or by sea,we can use your forwarder also.If you haven’t your own forwader,we will arrange transportation for you and quote the shipping cost to you.You must find a customs clearance company at your destination port to help you with customs clearance and domestic transportation, so that you can smoothly receive the goods.
Q10:Product Quarantee time?
A10:Twelve months after you receive the goods in your country.Usually we check the quality one by one before packing in factory.
Q11: What’s the benefit for long term importers or distributors?
A11:Can get the lowest price on old and new product,can use your own logo and stickers freely.After- sell service is very quick,can give distributor parts for repair immediately.